Guest User
May 22, 2025
Just back from an amazing tour of India, followed by an equally amazing 2 week stay at The Royal Palms Beach Hotel Sri Lanka. The service throughout our stay was exceptional. All the staff were helpful, friendly and a credit to the hotel. The hotel had excellent facilities, lovely grounds, was well maintained and always clean. Although there was limited access to the beach, the hotel grounds and pool more than made up for it. The choice and quality of food in the main restaurant was excellent. There were always a good mix of local and western dishes. While mainly buffet style, there were also a number of chef stations offering freshly cooked options. There was also a room within the buffet area dedicated to the most amazing cakes & desserts.... so many wonderful choices!! While all the staff provided top class service, we would like to highlight a few individuals for a special mention. Our room attendant, Mahish was fantastic. He was always helpful, friendly and efficient and provided flower and towel creations on a daily basis. Kasun in reception also stood out by giving excellent service. Always helpful & friendly and often going the extra mile in ensuring we were looked after. While the hotel was well located for trips out (we had 4 days out on trips) and the local town, Kalutara was well worth visit, we also spent a good deal of time using the pool. The pool attendants were brilliant. Nimal & Priyantha were lovely people, always helpful and attentive. We found the whole stay excellent, but the most noticeable thing that stood out was your helpful & friendly staff. They are all a real credit to the hotel. We will definitely be recommending the Royal Palms Beach Hotel and hope to come back soon.